How the Survey Tool Helps Every Department in your Company
You’ve likely heard our folks at LSI talk about how the Survey Tool is one of the most versatile tools in our arsenal of software products, but take a closer look and you’ll start to uncover all the reasons why.
What started as a simple tool used to track guest reviews has transformed over the years to provide services for all aspects of a vacation rental company, from your housekeepers and inspections, to your maintenance techs, to your management and marketing teams.
So if you haven’t explored the Survey Tool in-depth, now is a great time to discover all the cool things that this tool can do, especially when partnered with our other LSI Tools products!
Your Reservationists and Guests
Guest Surveys – The most common use of the Survey Tool is to create customized guest surveys with any and all questions that will provide detailed feedback on a guest’s experience
In addition, the Survey Tool can be used to encourage positive responders to share their feedback with outside review sites, (such as Google, Yelp and Facebook), by identifying control questions and responses, and directing those “happy” guests to leave a review.
Advanced Reservation Forms – Companies that allow advanced reservations, but not necessarily online or detailed bookings, can use the Survey Tool to track guests who want to reserve the same property and / or week for the following year.
Cancellation Forms – The Survey Tool can be used to gauge data on reservation cancellations, which includes the reason for cancellation, agreement to terms and conditions, and other necessary questions as needed.
Promotions and contests – You can collect guest data via promotions, contests, and other events that are geared to current or potential guests.
Your Owners and Management Team
Owner Addendums – The Survey Tool is utilized as the baseline for property management addendums, and can be customized to include all questions, rates, marketing information, and other data that you require from your owners from year to year. Saving, submission, and signature functions are all included to make the addendums easy to fill out for your owners, and easy to review for your management team.
Winterizations – Companies that perform seasonal winterizations during the off season months can use the Survey Tool to enlist owners to sign up for annual winterizations, and to specify what needs to be done and when.
Spring Cleans, Floor Plans or Phot Packages, Winter Inspections, and other requests – If you offer optional owner services, such as deep cleans, special marketing packages, or regular off-season inspections, you can use the Survey Tool to enlist owners to sign up for these programs, and to note special requests.
Property Descriptions – Encourage owners to review current property descriptions and edit or add any updates / changes, and provide feedback on any adjustments for the upcoming vacation rental season.
Property Reviews – Marketing and management teams who perform annual or regular reviews of their properties for the benefit of their owners can also use the Survey Tool to generate detailed results and information on the home.
Prospective Owners – The Survey Tool can also be used to gather information about prospective homeowners before they officially become a part of your vacation rental program.
Homes for Sale – Management teams can use the Survey Tool to identify and track properties listed for sale, which can include valuable information such as listing and selling agent, available showing times, and current and new property management company.
Homes leaving the Program – The Survey Tool can be used to gather feedback from homeowners who may be leaving the program, to identity any potential problems or underlying issues that need to be addressed.
Possible Employment – The Survey Tool can even be used to field prospective employees by being transformed into an employment form or questionnaire.
Your Maintenance and Housekeeping Departments
Inspections and Property Reviews – The Survey Tool can be used by staff in the field to perform a wide range of annual or regular inspections. This includes specific maintenance inspections, (such as deck inspections, elevator inspections, etc.), or more general property check-ups.
Damage Reports – The Survey Tool can be used to fill out information regarding an accident or damage at the home, which can include the option to upload images of the damage in question.
Winterizations – The Survey Tool can be used for maintenance staff to perform annual winterizations or other services, (such as checking filters), by acting as a checklist of all items that need to be performed at each home.
Deep / Spring Cleans – The Survey Tool can be used to solicit owners to participate in a deep or spring clean, and can obtain information such as preferred dates, type of clean, price information, etc. In addition, it can be used as a guideline / checklist for cleaners and inspectors on what tasks need to be performed, and / or what needs to be inspected.
Linen Packages – Vacation rental companies that offer optional linen packages to their owners can use the Survey Tool to allow owners to sign up for these programs, and to indicate what level of linens they would like to provide guests, and when.
Owner Cleans – Owners who use their own cleaners to address their homes on a regular basis can provide the cleaner’s information and details via the Survey Tool.
Accident Reports – The Survey Tool can be used for guests who need to report damage or an accident at the home, such as a broken TV, table, etc.
Remember that this is just the tip of the iceberg, as our clients are continually coming up with ingenious new ways to use the Survey Tool!
Want to learn more about the many ways you can incorporate this tool into your operations? Contact our team at LSI, and we’ll be happy to guide the way!